Home > Dealer Information > Frequently Asked Questions
DEALER/CUSTOMER

•	Who will train my staff?
•	What are the hours of operation for Customer and Merchant Services?
•	How long will it take to receive a customer credit decision?
•	What are program loan limits?
•	Is there an annual dealer fee?
•	Does my customer have to pay a setup fee or an anuual fee?
•	What is the minimum payment for this program?
•	How do the 3, 6, 12, and 18 month No Payment/Deferred Interest options work for my customers?
•	How do the 3, 6, and 12 month No Payment/No Interest options work?
•	How does the Zero Interest / Equal Payment option work?
•	How does the 8.99% fixed rate option work?
•	How does Extended Credit work?
•	How will I get my money?
•	Will GE send me a record of my direct deposits?
•	Does GE have the ability to debit a dealer’s account?
•	When will the chargebacks be initiated?
•	Can customers request an increase in their credit line?
•	Can customers write a check or pay cash for part of their purchase and put the rest on their PROJECTLINE account?
•	If customers have questions about their PROJECTLINE account, who do they call?
•	How long is an authorization code valid?
•	If the sale amount changes is my authorization code still valid?
•	How can I quote a payment and term to a customer on the PROJECTLINE program?

DEALER/CUSTOMER
Q.	Who will train my staff?
A.	Your GE Sales Representative will provide the training to you. We will also provide training manuals and marketing collateral. Your GE Regional Sales Manager and Client Services are also available to answer your questions.
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Q.	What are the hours of operation for Customer and Merchant Services??
A.	7 a.m. – midnight (CST), 7 days a week.
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Q.	How long will it take to receive a customer credit decision?
A.	The response time is approximately 15 minutes. If the application is phoned in to our service center you will receive an answer in even less time.
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Q.	What are program loan limits?
A.	There is no minimum standard purchase, credit lines go up to $25,000. There is a $1,000 minimum ticket for all promotional sales. Promotional sales are the No Payment/Deferred Interest, No Payment/No Interest, Zero Interest/Equal Payment and Extended Credit options.
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Q.	Is there an annual dealer fee?
A.	No. However, there is a monthly minimum volume fee for dealers that don’t fund at least $4,000 in a given month.
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Q.	Does my customer have to pay a setup fee or an anuual fee?
A.	No! Your customer pays no fees or points for the unsecured revolving credit program.
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Q.	What is the minimum payment for this program?
A.	The minimum monthly payment is $30 or 1.75% of the highest statemented balance, whichever is greater.
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Q.	How do the 3, 6, 12, and 18 month No Payment/Deferred Interest options work for my customers?
A.	No interest or payment is due during the promotional period. For example the 3 month No Payment/Deferred Interest option does not bill interest or require payments for 3 months. If your customers pay off the account within their promotional period, no interest is charged. If your customers do not pay off their account during the promotional period, interest will be charged starting from the date of funding on the remaining balance.
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Q.	How do the 3, 6, and 12 month No Payment/No Interest options work?
A.	No interest or payment is due until after the promotional period. If the customer does not pay off their promotional purchase prior to the expiration of the promotional period, the remaining balance is subject to regular program terms and conditions.
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Q.	How does the Zero Interest / Equal Payment option work?
A.	For this promotion the fixed monthly payment will be the promotional purchase balance equally divided by the number of months in the promotional period of 12,18,24, or 30 months. (whichever is applicable) And the best part is that interest is all waived for the length of the promotion chosen as long as the fixed monthly payments are made by the due date of each month of the promotional period.
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Q.	How does the 8.99% fixed rate option work?
A.	The customer’s APR is fixed at 8.99% for the first twelve months, and the payment factor is also reduced to 1% for the same promotional period. After the promotional period, regular program terms will apply to any remaining balances or purchases on the account.
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Q.	How does Extended Credit work?
A.	For a small discount (7%), GE will buy aggressive loans. Extended credit loans are identified at the time of approval, the customer service representative will say, “This is and extended credit approval and no promos are permitted”. Also, you can easily identify an extended credit account by the 9th and 10th digits of the account number. The standard accounts have a “22” as the 9th and 10th digits, and Risk Based accounts will have a “28” as 9th and 10th digits.
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Q.	How will I get my money?
A.	GE will deposit your proceeds, less any discount, directly into your checking account using the Automated Clearing House (ACH) system. Funds are available 2 business days after GE receives the application, sales slip & completion certificate and GE completes a satisfactory phone audit.
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Q.	Will GE send me a record of my direct deposits?
A.	Yes, 2 business day after GE receives the application, sales slip and completion certificate we will fax you a settlement report.
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Q.	Does GE have the ability to debit a dealer’s account?
A.	If an error occured in the original posting, GE will debit the dealer’s account within 7 days of the original posting for the amount of the error. If an error is identified that requires correction, and more that 7 days have passed since the original funding, GE will notify the dealer prior to posting the debit. In every debit instance, GE will fax the dealer a detailed explanation on the day of the debit.
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Q.	When will the chargebacks be initiated?
A.	Customer must submit a written dispute to GE and the dealer will be notified of the dispute. GE will work with the dealer and customer to resolve the dispute, and chargebacks will only occur on unresolved disputes and not for customer non-payment.
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Q.	Can customers request an increase in their credit line?
A.	Have customers call credit at 1-888-222-2176 and GE will gladly review the account. Credit line increases are usually not considered during the first six months an account is open. However, increases may be considered if additional information or qualifications are presented.
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Q.	Can customers write a check or pay cash for part of their purchase and put the rest on their PROJECTLINE account?
A.	Yes. However, GE prohibits dealers from obtaining two PROJECTLINE accounts, or an additional finance option for the same project.
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Q.	If customers have questions about their PROJECTLINE account, who do they call?
A.	They should contact customer service at 1-888-679-6300.
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Q.	How long is an authorization code valid?
A.	120 days. After 120 days you must get a new authorization code.
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Q.	If the sale amount changes is my authorization code still valid?
A.	No, if your sale amount changes you must cancel the old authorization number and obtain a new one. To do this call merchant services.
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Q.	How can I quote a payment and term to a customer on the PROJECTLINE program?
A.	GE will deposit your proceeds, less any discount, directly into your checking account using the Automated Clearing House (ACH) system. Funds are available 2 business days after GE receives the application, sales slip & completion certificate and GE completes a satisfactory phone audit.
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